ISO 9001

This certificate has a basis of eight core quality management principles:

1. Improved consistency with traceability

2. Enhanced customer focus

3. Focused leadership

4. The involvement of people

5. A system approach to management

6. Continual improvement

7. A factual approach to decision making

8. Mutually beneficial supplier relationships.

Methods of continual improvement and tracking customer satisfaction are now in place at the design and ecology consultancy, ensuring that products and services will satisfy the most stringent quality requirements.

Sarah Fowler OBE, Managing Director of NatureBureau, said “I was thrilled that our audit assessment found that we were already doing a lot of things right, and we only needed to streamline a few procedures to receive the certificate.”

ISO 9001 certification can be required to qualify for a tender or to become a preferred supplier, perhaps for a local authority. The certificate has to be renewed annually so there is an ongoing process to maintain the high standard.

“We are looking forward to improved customer satisfaction and loyalty, and up-graded working practices in the office” said Sarah.